ERC streamlines dispute resolution process

By Maria Bernadette Romero – 03 Mar 2025, 20:18
from Daily Tribune

The Energy Regulatory Commission (ERC) has adopted the ERC Alternative Dispute Resolution (ADR) Policy and Manual to streamline dispute resolution processes in the energy sector.

ERC Chairperson and CEO Monalisa C. Dimalanta said on Monday that the policy aims to strengthen consumer protection and stakeholder confidence by ensuring fair and timely resolutions.

Through Resolution No. 5, Series of 2025, issued last week, the ERC institutionalized ADR as a cost-effective and efficient alternative to resolving disputes between regulated entities and consumers.

“The Commission actively encourages and promotes ADR as a means to expedite conflict resolution between regulated entities and consumers. With the institutionalization of our ADR Policy, we are providing consumers and regulated entities with a more efficient avenue for resolving disputes,” Dimalanta said.

The policy aligns with the Alternative Dispute Resolution Act of 2004, which mandates administrative bodies to promote ADR to ease court congestion and provide impartial justice.